Frequently Asked Questions

About the Horton

Learn more about the charm, history, and unique features that make The Horton a one-of-a-kind stay in Boone. From thoughtful design to curated experiences, we’re excited to share what sets us apart.

Book directly through our website or give our friendly Front Desk team a call (828-963-6646) — we’ll make sure you get the perfect spot, every time.

We don’t have a full restaurant at The Horton, but our Lounge Bar keeps it simple with a few tasty bar snacks when it’s open. As for the Rooftop — it’s all about the drinks, the views, and the vibe. Come hungry for good company, not a full meal!

P.S. We are walking distance to a BUNCH of the best restaurnats in town!

Reservations

Whether you're booking your first stay or modifying an existing one, we’re here to make the process simple and stress-free. Below you’ll find helpful details about rates, booking policies, and managing your reservation.

We ask for a 50% deposit to lock in your reservation and make sure your stay is ready and waiting for you.

For $25 plus tax per night (added to your room charge), our Park + Pass covers all the little perks that make your stay extra sweet. It’s a required fee, but we promise it’s worth it. Here’s what you get:

Includes:

+ Downtown Boone Parking (doubles as a tailgating spot)

+ Complimentary breakfast items with locally roasted coffee. Premium Breakfast items available for individual purchase.

+ Specialty welcome gift upon arrival with chocolates and filtered water.

+ Signature cocktail recipe card.

+ Exclusive Guest Pass to downtown neighbors.

+ Coffee & tea service available 24 hours on the Mezzanine.

+ Ultra High-Speed secure WiFi.

All the little extras to make your Boone stay better, bundled up in one handy pass!

Our windowless rooms are perfect for guests who want total relaxation — or just a comfy spot to crash after a day of High Country adventures. Think of them as your own private, cozy cave. Each has dimmable lighting, so you’re in charge of the vibe, whether you want it bright and cheery or calm and sleepy. Want to see what’s happening outside? No problem! Each room comes with a live feed from ourRooftop, so you can peek at downtown Boone and check the mountain weather anytime — no window needed!

What is the hotel breakfast like?

Breakfast is served every morning from 7am to 10am. Guests are able to enjoy fresh hot coffee from a local roastery, fresh pastries, granola, juice, and more from the Complimentary Breakfast Menu, and made-to-order items from the Premium Breakfast Menu. Complimentary Breakfast Items included in your stay with the Park+ Pass.

Yes, we have five pet-friendly rooms for guests who are traveling with their furry friends. These are rooms 1, 2, 3, 4, and 5. There is a $50 a night, per pet fee for reservations with a pet. Dogs are the only pets allowed. Please review the Pet Policy for more information.

No, there is not a staff member on site at The Horton Hotel from 11pm until 6:30am the next morning. All guests receive an after-hours phone number so that they can reach a staff member for emergencies during the night. There are also 24/7 security cameras throughout the hotel, and all exterior doors are locked during the night.

Policies

For a smooth and enjoyable experience, we’ve outlined key policies regarding check-in, cancellations, and more. Please review the information below before your visit.

You MUST CALL the hotel directly to complete a cancellation (828) 832-8060*. Emailed cancellations are not valid.

If you cancel more than 3 days prior to your arrival date, you will be charged a $35.00 cancellation fee and the remaining balance of your initial deposit will be refunded. In the event you must cancel your reservation inside a 3 day period, prior to arrival date you will forfeit your initial deposit.

A 7-day cancellation window will be enacted for major event weekends. If you cancel more than 7 days prior to your arrival date, you will be charged a $35.00 cancellation fee and the remaining balance of your initial deposit will be refunded. In the event you must cancel your reservation inside a 7-day period, prior to arrival date you will forfeit your initial deposit. Major event weekends include, but may not be limited to, Appalachian State Graduation Weekends and Home Football Game Weekends.

On the day of arrival or thereafter, if you must cancel your reservation, shorten your stay, change your arrival date, or check out at an earlier date, please understand that you are fully responsible for the entirety of your original reservation and refunds will not be issued. In this instance, remaining balances will be charged to the card on file.

*Cancellations for Third-Party Reservations MUST be canceled through the Third-Party Site.

Dogs are the only pets permitted in our hotel. Not all hotel rooms are pet friendly; only Lower Level allow for pets. Rooms 1, 2, 3, 4, 5.

A non-refundable pet fee will be charged to the guest’s account upon check-in. We charge $50 per pet, per night. Limit two pets per room. For stays of 4 nights or more, guests will not be charged additional pet fees per night.

You must notify us when booking your reservation that you are bringing a pet(s). Call us at (828) 832-8060. Guests are responsible for any damages to the room and its contents. If extensive cleaning or damage repair is necessary, the guest may be charged additional fees.

Housekeeping would love to service your room for you and your furry friend. For safety reasons we require that the pet is removed from the room prior to housekeeping service. If you are unable to remove your pet from your room during housekeeping hours a front desk associate is more than happy to assist you and get you whatever you may need.

Pets must be on a controllable leash at all times when outside the guest room. Guests are responsible for picking up after their pet in and around the hotel at all times. The pet(s) may not be left unattended in the room.

Noise/Disruptive Complaints – barking and disruptive noises are not acceptable. If there are noise complaints from your dog, you may be asked to make alternate arrangements for your pet. Please do not leave your dog alone in a hotel room unattended.

Dogs are not permitted on the rooftop area or lobby bar area.

Our policy for children in the hotel is as follows: children 10 years of age and over are permitted in the hotel for overnight stays.

Loud and disruptive noises and behaviors are not acceptable. If there are noise complaints against your room, you will be asked to lower your volume to a respectful level. If the disruptive noise level persists, you may be asked to vacate the premises and find alternative accommodations. In this case, no refund will be offered. Any disruptive behavior or disrespectful noise level that is communicated to hotel staff by other hotel guests, bar patrons, or other hotel staff will result in a verbal warning to the guest in question and may result in the guest being asked to vacate the hotel with no refund. Hotel Management reserves the right to gauge the severity of disruptive behavior and disrespectful noise levels and make decisions on requesting guests to vacate the hotel with no refund.

If any of the following conditions are met the rooftop bar will be closed:

+ The temperature is to fall below 45 degrees for any extended period of time.

+ Heavy rain is predicted during hours of operation.

+ Snow or hail is forecasted for the area.

+ Lightning or thunderstorms are expected.

+ Tornado warning has been issued.

+ If there are winds over 15 miles per hour.

Calls about the weather conditions will be made daily by the Shift Lead or Manager on Duty. Please be aware these decisions are made with our guest and staff safety in mind. We do our best to adapt, as quickly as the weather does on the mountain, but are not always able to accommodate the rooftop bar being open. While we may not always be able to open the Rooftop Bar, guests are always welcome to grab a drink in our Lobby Bar and take it upstairs to enjoy the Rooftop Lounge Seating.

See Boone,‍ Our way!

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